07990 925 823 david@tyrellmodels.co.uk
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Refunds, Returns & Cancellations

Upon receiving your order, please ensure that it is in good condition. Any shortages, damages, omissions, or errors must be reported to us within 5 days of receipt. Failing to notify us within this timeframe may hinder our ability to address the issue promptly and effectively.

In the event of complaints regarding manufacturer defects, such as missing parts or damage, we will need to escalate the matter to the manufacturer or supplier. Please describe the damage and send images if this is possible.

Returns:
We’re confident you’ll be delighted with your purchase. However, if you’re not satisfied for any reason, simply return the item(s) within 14 days of ordering, and we’ll issue a refund.

All unwanted returns must be in their original, unopened packaging. Please note that we do not offer free return postage, so you’ll be responsible for the return postage costs. You can use a carrier of your choice to send back your return package. Prior to returning the items, please initiate a return request from your online account or contact us to notify us about the return. We will provide you with the return address upon request.

For your peace of mind, we recommend using a tracked service with adequate compensation to avoid any disputes over lost packages during the return process. Please ensure the item is securely packaged to prevent damage during transit. Upon receipt of the returned goods, we will issue a refund to the original payment method used for the order within 14 days. This refund will exclude any non-standard delivery charges. Refunds will include the original cost of standard delivery.

Cancellations:
You are free to cancel your order within 24 hours of placing it with us. Please note that cancellations are final, and once an item or order is cancelled, it cannot be reinstated. If customers still wish to purchase cancelled items, they will need to place a new order. Once a paid order enters the shipping processing stage, it cannot be cancelled. However, it can be returned following the process outlined in our Returns section above.